Call 01 906 9470 / Open Today 10:00 - 16:00
Compliance with privacy law is an ethical value of Groupe RENAULT as stated in its Group privacy policy. You will find below detailed information about how we (Renault Ireland Limited) use your personal information.
This Statement describes how we use your personal information in connection with this contract with you. Please take the time to read it carefully. You have a number of rights in relation to your information including the right to object to processing of your personal information where that processing is carried out for our legitimate interests.
When you purchase a motor vehicle from us, we, the Dealer, will be one of the companies responsible for handling your personal information (known as a "controller" under data protection law).
The personal information collected by us includes your name address, contact information, telephone number, email address, finance information and any other details furnished by you in completing this form.
We collect your personal information to enter into a contract with you to sell a motor vehicle to you and/or to purchase a motor vehicle from you by way of a trade in. It is a requirement of the contract that we enter into with you that you provide all personal information requested on this form (with the exception of an email address). If you do not provide us with contact details we may not be able to perform our contract, for example, we will not be able to call you when your vehicle arrives.
In order to process your personal information for this purpose, the processing is necessary for the performance of a contract to which you are a party.
We may use your personal information for direct marketing purposes to make you aware of products and services which may interest you or for customer satisfaction surveys where you have not objected to us doing so. As part of our marketing activities, we may also use your personal information (including, where permitted by you and your finance provider, any finance details) to analyse your suitability for trade-ins or upgrades. We may do this by phone, post, email, text or through other digital media. Where we do so we rely on the lawful processing ground of legitimate interest and our legitimate interest is to develop relationships with our existing customers and to assess our performance and standards.
When you purchase a new motor vehicle from us we will use your personal information to register the motor vehicle with the Revenue Commissioners to pay any VRT and VAT on the vehicle or, where applicable to apply for a VRT, VAT and/or motor tax exemption on your behalf, as required by law. We may also use your personal information to comply with any obligation under anti-money laundering legislation, for the purposes of any statutory audit or for any other legal obligation to which we are subject.
We may also use your personal information to manage our everyday business needs, including accounting and to prevent fraud. Where we do so we rely on the lawful processing ground of legitimate interest and our legitimate interest is in the effective management of our business.
{In connection with our dealings with you we will gather the following information from you:
We may hold your personal information for a period of 7 years from the date of completion of this contract or from the end date of any warranty period, whichever is the later. We may hold this data for a longer period if we are legally required to do so.
We may transfer your personal data outside of the European Economic Area. These countries do not always afford an equivalent level of privacy protection and in such circumstances we will take specific steps, in accordance with data protection law, to protect your personal information. In particular, for transfers of personal data, outside the EEA where there is no adequacy decision by the European Commission we may rely on contractual protections approved by the European Commission.
You have several rights under data protection law in relation to how we use your personal information. You have the right, free of charge, to:
These rights are in some circumstances limited by data protection legislation. If you wish to exercise any of these rights please contact us using the contact details contained in this order form. We will endeavour to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period by a further two months and we will explain why.
You also have the right to lodge a complaint to the office of the Data Protection Commission.
Your personal data is processed by Renault lreland Limited, Renault Authorised Network (« RENAULT » or « we »), as joint controllers.
Renault Ireland Limited is located at Block 4 Dundrum Town Centre, Sandyford Rd, Dundrum, Dublin 16, Ireland. The data protection manager (DPM) can be contacted via Renault Customer Relations in Renault UK by email at customer.services@renault.co.uk or by post at the following address:
Customer Relations
Renault UK Ltd
The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS
Renault Ireland Limited, Renault UK and Renault SAS, its parent company, share some liabilities depending on the purposes for which your personal data are processed.
Renault SAS is located in France, 13/15 quai le Gallo 92100 Boulogne-Billancourt. Contact details of its data protection officer (DPO) are the following: Renault SAS, Direction juridique – Délégué à la protection des données, 13/15 quai le Gallo 92100 Boulogne-Billancourt and dpo@renault.com.
Where this notice refers to your "Dealer", this means the car dealership that you select in connection with an online order through one of our brand websites (where this facility is available). Please be aware that the Dealer is not part of Renault or the Renault group of companies. Your Dealer may retain your information for its own purposes, for example, to supply you with a vehicle ordered through one of our websites, or to contact you about its products and services. If you would like to know more about how the Dealer may use your information, please ask the Dealer for a copy of its Privacy Notice.
The list of the Dealer network and their contact details are available at https://www.renault.ie/find-a-dealer.html
We may collect personal information from you where you fill in any forms on any of our brand websites, or register with and use the “My Renault", MyDacia”. We may also collect your information where you make enquiries or correspond with us by phone, email, live chat or otherwise.
We may also obtain certain personal information about you from sources outside our business which may include our group companies, (including without limitation RCI Banque Branch Ireland trading as « RCI Bank and Services », « Renault Finance », « Renault Bank », « Dacia Finance », « Dacia Bank the Renault Dealer network or other third parties.
The categories of information we may collect about you include your name, address, address history, email address, telephone number, vehicle registration number, bank details, ID documents and, (where you order a vehicle and/or apply for finance through one of our brand websites), your residential status, date of birth and driving licence number.
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are as follows:
When we send you marketing information, we make sure to send you information that fit your needs or that are really of interest to you. Indeed, thanks to your personal data you provided to us directly or via or one of our partners, or that we collect automatically (when you visit our websites or use our mobile applications), we create a profile of you which allows us to assess and predict as well as possible your personal preferences and/or interests for our products and services. Better knowing you helps us improving your satisfaction.
Where we rely on your consent to process your personal data for the purpose of sending you marketing information, you can withdraw this consent at any time by emailing us at customer.services@renault.co.uk or writing to us at the following postal address:
Customer Relations
Renault UK Ltd
The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS
Your information is provided to us voluntarily. However, where you complete a sales enquiry or lead form through one of our brand websites, and do not provide us with required information that we request from you (indicated by a star (*)), we will not be able to proceed with your online enquiry or order.
We undertake to keep your personal information for no longer than is necessary for the purposes for which we process them, in accordance with the regulations.
In order to calculate the retention period of your personal data, we use notably the following criteria:
We may have to keep some of your personal data for a longer duration, in an archive file, in order for us to be able to defend in a legal action, until the end of the statute of limitation provided by applicable law.
We may share your information with:
As far as possible, we store your information on servers located within the European Economic Area (EEA). However, if some of our services providers are located outside of the EEA, your personal information may be processed in countries outside the EEA. Some of those countries may have a different regulation on data protection than the European Union. In such cases, we pay special attention to make such transfer compliant with applicable regulation and put in place equivalent safeguards with respect to the protection of your privacy, fundamental rights and freedoms to the ones offered by the European Union. We’ll use one of the following safeguards:
Upon written request sent to the address mentioned in the below section “Your rights”, we may provide you with further details on those data transfers (especially the Standard Contractual Clauses approved by the European Commission).
Finally, we may have to share your personal data with third parties as necessary to comply with a legal obligation or administrative or judiciary decision.
You have the following rights in respect of the processing of your personal information:
To exercise any of these rights, you may contact us, providing a proof of your identity, by email at customer.services@renault.co.uk, by post at:
Customer Relations
Renault UK Ltd
The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS
You can unsubscribe from receiving our mailings at any time by sending a request to Renault Customer Relations using the contact details set out above. You can also unsubscribe at any time in the future by using the link that appears in the footer of every email that we send to you.
Finally, you have the right to lodge a complaint with the Data Protection Commissioner about the processing of your personal data. For further information, please see www.dataprotection.ie. We encourage you to contact us before making any complaint to the Data Protection Commissioner and we will seek to resolve any issue or concern you may have.
We may automatically collect technical information about you when you visit any of our websites or use our mobile apps, including your IP address, your browser settings, using trackers (cookies).
For more information on this, please read our cookies policy available at
Please note: prices exclude metallic paint and delivery-related charges
We may modify from time to time this information document. When required or needed, we will inform your and / or request your consent. We therefore invite you to have a look at it at every visit to get the up-to-date version
Updated on 23/5/18.
We are 100% owned by Renault, enabling us to offer you the full range of Renault cars, vans and associated products and services at the best prices and backed with sound advice based on years of experience and passion for the Renault brand.
The only Renault owned dealership in Ireland.
Friendly expert advice
Choice of hundreds of vehicles
CitNOW video servicing assessment